We accept returns in sellable condition in all original packaging within 30 days of purchase for a full refund, minus all shipping costs. All returns must be authorized by Nevada Cassidys. To obtain a return authorization, please contact us via email.
Returned products are subject to a 15% restocking fee.
We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information about any stone or jewelry.
In the rare event that an item arrives damaged, the customer is responsible for letting Nevada Cassidys know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Customers can cancel an order in writing at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.
All items are in stock and ready to ship. Custom-made items usually ship between 4 and 12 weeks after ordering. You will be notified via email with tracking information when your order ships out.
All shipment dates are approximate. Nevada Cassidys is not responsible for early shipping or any shipping delays.
We will never share or sell your information with any third party. Your name, email, phone and address will be used solely for order-related communication and shipments. We do not store credit card information, which is ran securely to prevent interception by third parties.